Note: This is a remote opportunity.

At ProCare HR, we're on a mission to transform workforce outcomes for care providers through our industry-focused HR services model. We offer comprehensive HR services, including payroll processing, benefits administration, workers compensation management, and general HR support. Our core values drive our culture, emphasizing positivity, curiosity, accountability, gratitude, and growth.

Who We Are - Core Values

• We strike the gong – Actions have a ripple effect. Every engagement is an opportunity to have a positive impact on our clients and team.
• We laugh – Laughter is contagious. Keep it light when things are tough. Life is short, celebrate.
• We explore – Individual curiosity and resourcefulness lead us to better solutions.
• We show up – Sense of duty and accountability is part of our DNA. How we show up matters.
• We are grateful – We are grateful for our clients and for each other, and approach all situations with humility. We appreciate the experiences that have shaped us.
• We grow - We embrace the struggle that comes with personal growth so that we can better ourselves and our team.

About The Role

As our Payroll Account Administrator, you will play a key role in managing payroll processes and delivering exceptional service to our clients. You’ll be the primary point of contact for all payroll-related inquiries, ensuring accuracy, timeliness, and compliance while building positive client relationships.

What You'll Do: 

• Payroll Processing, Auditing, & Reporting: Compile and review high volume payroll data, including tax updates, deductions, adjustments, and time entry changes. Ensure payroll accuracy and compliance with policies and procedures.
• Maintain Employee Records: Scrutinize employee-level information to verify completeness and accuracy, while ensuring adherence to garnishment, tax withholding, and labor regulations.
• Generate Reports & Documentation: Create and distribute invoices, general ledger (GL) reports, and other client-specific and regulatory documentation.
• Support Year-End Payroll Activities: Assist with year-end processes and participate in payroll-related projects.
• Collaboration & Process Improvement: Work with Finance and other departments to resolve payroll issues and continuously assess payroll processes for improvement.
• Client Relationship Management: Serve as the main point of contact for client payroll managers, addressing inquiries, troubleshooting issues, and ensuring a seamless customer experience.
• Super User Support: Act as an expert in payroll functionality and regulations, providing training and support to client payroll administrators, managers, and supervisors.

What You'll Bring:

• Educational Background: An associate degree in accounting, business administration, HR, finance, or a related field (preferred).
• Payroll Experience: At least 3 years of payroll administration experience, preferably with multi-state payroll processing in a client-facing capacity.
• Technical Proficiency: Knowledge of payroll processes, calculations, tax withholdings, and timekeeping systems. Familiarity with HRIS platforms (UKG Ready preferred).
• Compliance Knowledge: Solid understanding of payroll laws, regulations, and compliance requirements.
• Software Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Customer-Centric Mindset: You have a passion for providing exceptional service, demonstrating empathy, and building long-term relationships with clients.
• Problem-Solving Ability: Your expertise in payroll platforms and regulations allows you to troubleshoot complex payroll issues and provide quick, effective solutions.
• Process Improvement Focus: You’re always looking for ways to improve payroll processes and efficiency, with a keen eye for detail and accuracy.
• PEO/HR Shared Services Experience: Experience in the PEO or HR Shared Services industry is a big plus, showcasing your ability to manage payroll in complex, multi-state environments.

The Perks

• Health insurance, with the company paying the single employee premium
• Company paid dental insurance
• Company paid life insurance
• Company paid short- and long-term disability insurance
• A 401K plan with company match
• Paid Time Off
• Additional ancillary benefits including Vision, Cancer, Critical Illness, Hospital Indemnity, Voluntary Life/AD&D, Accident and Legal

This job posting contains some general information about what it is like to work with us and is not a complete job description. We perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

We provide equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type will not be tolerated.

We are an Equal Opportunity Employer.